Shipping policy

Stock and Shipping Times

Once you have placed your order you will receive a confirmation email from us. Once an order is accepted it will be dispatched from our Kilifi workshop within 2 – 5 business days after payment has been made (Please note that due to the current restrictive measures for the COVID-19 our dispatching time have been increased to 10 – 14 days depending on our stock and the availability of components and accessories).
Please take care to enter your delivery address correctly as we cannot be held responsible for any undelivered parcels or parcels delayed in transit due to incorrect address details being provided to us.

Where We Ship To

Currently our online shop is operating within Kenya only. We are able to ship to most countries using DHL Express though.
If you wish buy our products from outside Kenya, please email us at info@seedling-designs.com with the items you are purchasing, delivery address and contact details. We will get back to you with a shipping plan and costs.

Shipping Costs

Shipping costs are provided at check out.

Domestic Shipping

We are shipping within Kenya with Fargo Courier, rates will be confirmed at the checkout.

International Shipping

Currently our online shop is operating in Kenya only. We are able to ship internationally using DHL Express. The actual costs depend on your country of residence. The rates for international shipping start from KES 1,500 (to neighbouring countries). When orders are shipped internationally estimated delivery times may vary due to individual processing procedures, courier services, customs delays and proximity to capital cities. Tracking information is automatically emailed to the customer upon dispatch of order. DHL Express is delivering to your doorstep and will not deliver to a PO Box.

Import Duties

Please note that your order may be subject to import duties and taxes, which may be added once your shipment reaches your country. We have no control over these charges and cannot predict their amount, therefore these are not included in your order and will need to be paid locally upon receipt. Please contact your local customs office if you need further information before placing your order. You will be responsible for any duties or taxes applied to your package.
**International shipments may be subject to cross-border inspections by customs authorities. This may cause a delay in delivery.

Packaging

We are trying to use sustainable and environmentally friendly packaging material (mostly made from recycled material) and use as little packaging material as possible while still ensuring that your purchase is reaching you intact and undamaged